Store Policy
Delivery Date:
Our jewelry is hand made by order, so they are prepared for up to 10 business days (+ 24 hours delivery). There are many items that are already ready to ship and will reach you more quickly if necessary.
Shipping Policy:
Secure delivery to your home or workplace within 1 to 3 business days from sending. If the delivery company do not arrive in certain areas, the package will be sent by registered mail of Israel Post and will take several days to arrive.
Return Policy:
You have 30 days to return the product for any reason. 30 days to exchange or receive a full refund from the date of receipt of the product. You will receive the monetary credit within 7 days of the item’s return, only to the credit card from which the order was placed. The refund will be made under the terms of the original transaction.
Our goal is to make you satisfied with the purchase, so in any case or question that arises, we are here at your disposal:
Phone: 03-6426692
Email: irmi@diamondhouse.co.il
Payment / Privacy Policy:
The credit details entered into the system are not saved and deleted immediately upon execution of the transaction.
The PCI DSS is a standard created by the five major credit card companies (VISA, MasterCard, JCB, Discover and American Express) to ensure that credit card data is protected in any environment where they are stored, transferred or processed.
Quality Control:
The products undergo quality testing before they are packaged and shipped. We make sure that the jewelry is of the highest quality. If the product or part of the product is defective or insufficient, we are obliged to replace it or to refund according to its value.
Lifetime warranty on jewelry:
– We stand behind our product and its quality, so you have a lifetime warranty for damage caused to the ring as a result of a manufacturing defect.
– You can change the ring size for free once. Please let us know within 30 days that you would like to change the size.
Ring size:
If you do not know the size of the ring after the tutorial on the site, or the measurement was inaccurate, do not worry! We will manufacture the ring to common finger size, and then you will be able to return and change the size to the correct one.
Certificates:
– Every purchase of jewelry is accompanied by a certificate on diamonds and jewelry in general with a valuation.
– In addition, you are given a Diamond House warranty which gives you a lifetime warranty.
Data Security:
Securing your personal information is especially important to us. To protect your personal information, we take all precautions to ensure that it is not lost, misused, or misused. We will only use your address, email, and contact information to contact you about your order or to fulfill your order.
